HubSpot Service Hub Software Certification

Fill in the blank: You should use a customer eﬀort score instead of a customer satisfaction survey when you want to understand __________.

July 6, 2020 Certificate Land

Ease of completing a task
Overall satisfaction vs. satisfaction at a particular moment
Satisfaction at a particular moment vs. overall satisfaction
Impact of a bug or outage

The correct answer is:

Ease of completing a task.

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