Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

  • Ease of completing a task
  • Overall satisfaction vs. satisfaction at a particular moment
  • Satisfaction at a particular moment vs. overall satisfaction
  • Impact of a bug or outage

The correct answer is:

  • Ease of completing a task.

🎓 Get all the latest and 100% correct HubSpot Service Hub Software Certification Answers