HubSpot Service Hub Software Certification

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

July 6, 2020 Certificate Land

By persona
By product or service
By author
By customer stage

The correct answer is:

By author.

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← An example of an intended value milestone is when the customer expected to get her fridge ﬁxed, ________.
The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value →