What is channel switching?

June 27, 2022 Certificate Land

Switching between responding to a customer and leaving a comment on the customer’s record in conversations.
Another name for customer portal.
Going from live chat to Facebook Messenger to email on a single thread.
Switching from using conversations on desktop to using conversations on your mobile device.

The correct answer is:

Switching between responding to a customer and leaving a comment on the customer’s record in conversations.