True or false? CRM implementation services tend to be project-based work.

  • True — this service requires a disproportionate amount of up-front effort.
  • True — all technical-type services should be packaged into a project model.
  • False — it’s best to use a retainer-based model because this service requires an ongoing, steady level of work.
  • False — there are no guidelines for what type of model to use. It depends entirely on the client situation.

The correct answer is:

  • True — this service requires a disproportionate amount of up-front effort.

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