Fill in the blank: The silo mentality is ___________.

  • when the management of a customer or account moves from one team or department to another.
  • a process where an organization listens to complaints or grievances to improve its products or customer service.
  • a process where a company listens to employees’ complaints or grievances, instead of their customers and uses that feedback to improve its products or customer service.
  • a mindset present when certain departments or sectors do not wish to share information with others in the same company.

The correct answer is:

  • a mindset present when certain departments or sectors do not wish to share information with others in the same company.

🎓 Get all the latest and 100% correct HubSpot Reporting Certification Exam Answers