Fill in the blank: A service level agreement (SLA) is an agreement between __________.

  • your marketing and sales on the definitions of MQL and SQL
  • a service provider and its customer that guarantees a certain output.
  • your customer and business on how quality your product is.
  • your marketing and sales team where you agree on what metrics matter most to your business.

The correct answer is:

  • a service provider and its customer that guarantees a certain output.

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