Rachel works for a marketing agency and is designing a new website for a client. She’s trying to create the site navigation, but is having trouble figuring out which items to include and where to place them. How should Rachel start tackling this problem?

• Perform an open card sort with a group of users.
• Conduct usability testing with a mockup of the website.
• Ask the client how they think the navigation should be structured.
• Copy the navigation menu from a similar website.

The correct answer is:

• Perform an open card sort with a group of users.

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