HubSpot Inbound Marketing Certification Exam Answers 2019

100% Free Updated HubSpot Inbound Marketing Certification Exam Questions & Answers.

Inbound marketing techniques that range from content creation to social promotion to converting and nurturing leads and beyond.

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HubSpot Inbound Marketing Certification Exam Details:

  • Questions: 60 questions
  • Time limit: 3 hours
  • Pass rate: 80% (45 questions correctly to pass)
  • Retake period: If you don’t pass the assessment, you can take it again after 12 hours later.
  • Validity Period: 24 Months

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If a contact downloads your newsletter titled, “The Best Ways to Create Subject Lines for Email,” what would be the best next step to continue the conversation with this contact?

  • Send an email to schedule a demo call with your sales rep.
  • Send a follow-up piece of content that builds off that subject.
  • Send 2–3 pieces of content that encompass how to build a complete email strategy
  • Don’t send anything yet; wait for them to reach back out.

What area(s) can you experiment with when you’re optimizing a conversion opportunity?

  • The design of the conversion opportunity itself (e.g., the CTA colors, length of form, etc.)
  • Any copy on or surrounding the conversion opportunity
  • Supporting images, links, headlines, testimonials, social proof
  • All of the above

What does a content compass helps organize monthly initiatives by?

  • SMART goals
  • Sales campaigns
  • Inbound marketing campaigns
  • All of the above

What is an example of a great value offer?

  • Educational videos
  • Free tools
  • Blog posts
  • Whitepapers
  • All of the above

Fill in the blank: If lead nurturing is the content, then segmentation is __________.

  • how content is created
  • a contact management strategy
  • how you provide context
  • None of the above

Your boss wants you to blog primarily about your company news, its services, and various corporate events. What is your response?

  • “That’s a good idea. We want to attract the most qualified visitors with our posts, so we should help people understand our business.”
  • “That’s not a good idea. We’re trying to attract new visitors with our posts. These people haven’t yet heard of our company. If we write about ourselves, they won’t find us organically.”
  • “That’s a good idea. Blogging not only helps attract new visitors but convert leads as well. We can generate more qualified leads by including event calls-to-action at the end of the posts.”
  • “That’s not a good idea. The more focus our blog can have, the better. We need to decide between company news, service, and corporate event announcements.”

Your boss wants a report on the success of your blog. What information should you NOT analyze?

  • Number of views for each post
  • Popular articles by topic, author, or promotion channel
  • Number of clicks on the offer within the post
  • Number of keywords per blog post

You work for a travel agency and need to write your next blog post. What topic should you write about to attract families that have never heard of you and are looking to take a vacation?

  • The latest trip that your agency organized for a family
  • The affordable pricing of your family-friendly vacation packages
  • The best family-friendly vacation destinations
  • Why your agency provides the best experience for families

Which of the following questions can help you determine which channel is right for you?

  • Are my visitors engaging with this channel?
  • Does this channel solve for my visitors’ needs?
  • Is this channel right for my team?
  • All of the above

What three criteria should you use when deciding to automate a conversation on your website?

  • That it is significant, cheap, and easy.
  • That it is purposeful, replicable, and impactful.
  • That it is repeatable, predictable, and impactful.
  • That it is relationship-focused, replicable, and easy.

Which of the following is NOT a benefit of having a social media strategy?

  • Social media helps you expand your other marketing efforts.
  • Social media helps you attract buyers.
  • Social media helps you send better emails.
  • Social media is a key driver for word-of-mouth marketing.

True or false? Social content is only used during the attract and delight stages of the inbound methodology.

  • True
  • False

Fill in the blank: __________ visually represents users’ clicks, taps, and scrolling behavior so that you can understand what users want, care about, and interact with on your site.

  • Hotjar
  • Google analytics
  • Quora
  • Buzzsumo

What is lead nurturing’s three-pronged approach for delivering helpful content?

  • Timely, efficient, and targeted
  • Timely, contextual, and process-based
  • Effective, efficient, and targeted
  • Targeted, persona-driven, and contextual

Why are conversations important in an inbound strategy?

  • You need to have conversations with your team once you know what inbound is all about.
  • Conversations are only for outbound marketers. Content and promotion are for inbound marketers.
  • Conversations can deliver your content in a consistent and relationship-focused way.
  • Conversations might be considered trendy by your buyer personas, so your brand will gain more traction in the social media space.

Each example below is a great way to prevent too much distraction in your conversion path EXCEPT:

  • Adding more buttons to your page to frame the conversion
  • Removing the navigation bar
  • Using simple, compelling copy to frame your content offer
  • Experimenting with the design or layout of the page

What does the acronym SMART stand for in SMART goals?

  • Specific, Marketable, Attractive, Responsible, Testable
  • Specific, Marketable, Attainable, Relevant, Testable
  • Specific, Measurable, Attainable, Relevant, Timely
  • Specific, Measurable, Attractive, Relevant, Timely

Fill in the blank: a conversion path is the method by which you encourage someone to __________.

  • move down your funnel
  • visit your site from social media
  • spend 30 minutes or more on your website
  • read your well-crafted automated email

When creating a blog title, why do the number of characters in the title matter?

  • It doesn’t matter as long as the title is descriptive.
  • Search engines show a limited amount of characters and a cut off title could affect click-through rates.
  • If the blog post will be shared on Twitter, a tweet can only have 140 characters.
  • You should only be including one primary keyword within your title.

Which of the following would be the most appropriate call-to-action to place at the bottom of an awareness-stage blog post?

  • “Request Your Free Consultation”
  • “Your Custom Quote Is Waiting for You”
  • “Download a Team Communication Guide”
  • “Download Our Pricing Guide”

All of the following elements will help readers easily digest the content of a blog post EXCEPT:

  • Images
  • Calls-to-action
  • Bolding
  • Whitespace

Why would you want to conduct a social media audit? Choose all that apply.

  • To track a new campaign you are developing
  • To discover trends you can use to create or modify social media campaigns
  • To receive valuable insight into customer sentiment and perception of your brand
  • To help you determine where you may have broken website links

There are many benefits to having a social media strategy. Which answer is NOT one of them?

  • Social media helps you expand your other marketing efforts.
  • Social media helps you attract buyers.
  • Social media helps you send better emails.
  • Social media is a key driver for word-of-mouth marketing.

What is social listening?

  • Having conversations with individuals talking about your industry, brand, products, and services
  • Actively looking for mentions and conversations that pertain to your brand, products, hashtags, and more
  • Tracking, analyzing, and responding to conversations across the internet
  • Participating in art, music, and government

What is social monitoring?

  • Having conversations with individuals talking about your industry, brand, products, and services
  • Actively looking for mentions and conversations that pertain to your brand, products, hashtags, and more
  • Tracking, analyzing, and responding to conversations across the internet
  • Participating in art, music, and government

Fill in the blank: If you plan to do real-time marketing, you’ll need to use __________.

  • An influencer marketing agency
  • Paid advertising
  • Social listening
  • Animated .gifs

All of the following are metrics you need to track in your social media audit EXCEPT:

  • Engagement
  • Bounce rate
  • Content performance
  • Content publish times

What are three key elements that any lead nurturing strategy will need?

  • Contact management, segmentation, and the buyer’s journey
  • Buyer personas, the buyer’s journey, and lead nurturing software
  • Lead nurturing software, contact management, and segmentation
  • Segmentation, buyer personas, and the buyer’s journey

What are the three stages of the buyer’s journey?

  • Awareness, consideration, and decision
  • Attract, consideration, and delight
  • Awareness, consideration, and conversion
  • Awareness, decision, and delight

How do you calculate a conversion rate?

  • Divide the number of people who viewed your conversion opportunity by the number of people on your marketing team.
  • Divide your total number of website visitors who had visited your site to date by the total number of people who converted on your net new form.
  • Divide the number of people who converted on your call-to-action, form, etc., by the total number of people who viewed it.
  • Divide your total number of website visitors by your total number of company employees.

When identifying buyer’s journey content for a long-term content strategy, it’s important to focus on content for which stage(s)?

  • Awareness
  • Consideration
  • Decision
  • All of the above

True or false? Marketing only occurs during the Attract stage of the inbound methodology.

  • True
  • False

What is a contact?

  • One of your existing customers
  • Anybody your company markets to, sells to, partners with, engages with, or employs
  • A person sent by the intelligence agency of his or her own country who approaches an intelligence agency in the hope of being recruited as a spy
  • A piece of software or a platform that helps you keep track of your leads, prospects, and customers

Why is goal setting important to inbound marketing?

  • Creates alignment among your marketing, sales, and services teams
  • Helps you measure the success of your inbound marketing efforts
  • Gives you guard rails for your content
  • All of the above

Conversion optimization is __________.

  • investment that produces reliable month-over-month growth
  • focused on attracting customers through relevant and helpful content and adding value at every stage in your customer’s buying journey
  • the process of testing hypotheses on elements of your site with the ultimate goal of increasing the percentage of visitors who take the desired action
  • the technology, processes, and content that empower sales teams to sell efficiently at a higher velocity

You are tasked with generating twice the amount of qualified leads your company generated last quarter. With your company’s bottom line and return on investment in mind, which of the following is the most strategic approach to take?

  • You could invest more resources in the short term, exponentially driving up the amount of traffic coming to your site to increase revenue.
  • You could increase the chances of your current traffic choosing to convert and move down your funnel.
  • You could invest additional resources in your sales team.
  • You could increase the budget of your services team.

The five fundamentals of inbound marketing are:

  • SEO, social media promotion, conversion, reporting, email marketing
  • Buyer personas, buyer’s journey, setting goals, lead nurturing, SEO
  • Contacts, buyer personas, buyer’s journey, content, setting goals
  • Attract, engage, delight, segmentation, SEO

What is social engagement?

  • Having conversations with individuals talking about your industry, brand, products, and services
  • Actively looking for mentions and conversations that pertain to your brand, products, hashtags, and more
  • Tracking, analyzing, and responding to conversations across the internet
  • Participating in art, music, and government

What are some reasons to have a Facebook business page rather than a personal page? Choose all that apply.

  • You must have a business page by Facebook.
  • You have access to analytics.
  • You can have up to 10,000 followers.
  • You can add a mission statement.

Which network has the longest life for a piece of content?

  • Facebook
  • LinkedIn
  • Snapchat
  • Pinterest

All of the following are helpful ways to promote your pillar pages on your website EXCEPT:

  • Top navigation
  • A dedicated section with a CTA near the top of the homepage
  • A link on every website page even if the content isn’t relevant
  • All are true

Fill in the blank: Contact management is a __________.

  • strategy that focuses on using a software program to easily store and source a contact’s information
  • tool for managing your contacts
  • tool-agnostic strategy for managing your contacts
  • process for how you track the email deliverability rate of your contacts

✅ Fill in the Blank: __________ allows you to understand what users want, care about, and interact with on your site by visually representing their clicks, taps, and scrolling behavior.

  • Hotjar
  • Google analytics
  • Quora
  • Buzzsumo

How long should you let your conversion optimization experiments run (on average)?

  • 1 week
  • 4 weeks
  • 12 weeks
  • 48 weeks

What are the steps of conversion optimization?

  • Define your objective, form a hypothesis, design your tests, establish your baseline, analyze your data.
  • Define your objective, establish your baseline, form a hypothesis, design your tests, and analyze your data.
  • Analyze your data, design your tests, form a hypothesis, establish your baseline, define your objective.
  • Form a hypothesis, analyze your data, establish your baseline, define your objectives, design your tests.

What is conversion optimization?

  • Conversion optimization is investment that produces reliable month-over-month growth. Your website becomes stronger as you continue to measure, iterate, and act.
  • Conversion optimization is focused on attracting customers through relevant and helpful content and adding value at every stage in your customer’s buying journey.
  • Conversion optimization is the process of testing hypotheses on elements of your site with the ultimate goal of increasing the percentage of visitors who take the desired action.
  • Conversion optimization is the technology, processes, and content that empower sales teams to sell efficiently at a higher velocity.

True or false? A customer’s buying journey is ever-evolving. You should make updates as you learn more about your buyer persona.

  • True
  • False

True or false? It’s necessary to conduct a social media audit every 2–3 years.

  • True
  • False

True or false? Social listening can help you find leads.

  • True
  • False

True or false? One of the best uses of Twitter is networking in private groups.

  • True
  • False

True or false? A buyer persona is as important as business objectives when developing a social media strategy.

  • True
  • False

True or false? Sprinkling in relevant content offers on your 10x content pillar page can help your buyer personas continue educating themselves through the buyer’s journey.

  • True
  • False

True or false? Social media is a key driver for word-of-mouth marketing.

  • True
  • False

True or false? A call-to-action must be a button.

  • True
  • False

True or false? An effective conversion path must include a landing page.

  • True
  • False

True or False? In relation to reporting, “data out” is data you collect, either by asking for it explicitly or gathering it through analytics implicitly?

  • True
  • False

True or false? In relation to reporting, “data in” is the data you collect, either by asking for it explicitly or gathering it through analytics implicitly.

  • True
  • False

True or false? Content is only used during the attract and delight stages of the inbound methodology.

  • True
  • False

Contact management is an important piece of lead nurturing because it helps you understand the contacts you’re reaching out to. What is the definition of contact management?

  • Contact management is a strategy that focuses on using a software program to easily store and source a contact’s information.
  • Contact management is tool that helps you manage your contacts.
  • Contact management is a strategy that focuses on tool-agnostic strategy to manage your contacts.
  • Contact management is how you track the email deliverability rate of your contacts.

When creating a lead nurturing campaign, there are five steps to providing value to your prospects. The first two steps are setting goals and selecting personas. What are the last three steps for creating an effective lead nurturing campaign?

  • Creating content, identifying the timeline, and measuring and improving
  • Identifying the timeline, measuring your content, and segmenting your contacts
  • Testing your content, identifying the timeline, and creating additional content
  • Organizing your contacts, creating content, and identifying the timeline

What are the steps for creating a conversion path?

  • Attract, convert a lead, close a deal, and delight a customer.
  • Create awareness, determine your end point, chart your course, and analyze.
  • Create awareness, determine your end point, chart your course, build a ship, ahoy matey.
  • Create awareness, chart your course, optimize, convert a qualified lead.

You’re trying to calculate the conversion rate on one of your forms. 600 people visited your landing page, but only 50 visitors submitted the form. What is the conversion rate of your form?

  • 8.3%
  • 16.6%
  • 33.3%
  • 50%

True or false? Conversion optimization is NOT an iterative process.

  • True
  • False

True or false? Conversion optimization can positively impact your return on investment.

  • True
  • False

Which of the following is NOT a category you should organize your content audit by?

  • Buyer’s journey stage
  • Content length
  • Marketing funnel stage
  • Content title

All of the following are examples of a SMART goal EXCEPT:

  • Increase year over year traffic by 30%.
  • Significantly reduce the amount of time the team spends on creating content.
  • Add five new content formats to the website by end of year.
  • All of the above are SMART goals.

Fill in the blank: Instagram stories are a great way to _____________.

  • demonstrate complex concepts quickly and easily
  • directly message a customer to answer a question
  • deliver video podcasts
  • drive traffic and engagement

What is Snapchat’s largest age demographic?

  • 12 years to 24 years
  • 18-30
  • 22-35
  • 30-50

On which social network should you share content most frequently?

  • Facebook
  • LinkedIn
  • Twitter
  • Pinterest

True or false? A resource pillar page should only be made up of internal website links.

  • True
  • False

True or false? It’s recommended that you offer the content on a 10x content pillar page as a packaged downloadable resource.

  • True
  • False

True or false? Prospects who follow a company’s social channels are more likely to convert into customers.

  • True
  • False

True or false? You can nurture both your leads and your customers.

  • True
  • False

Fill in the blank: _________ is Google’s machine-learning artificial intelligence system that interprets people’s searches to find pages that might not have the exact words they searched for.

  • Panda
  • Hummingbird
  • RankBrain
  • Penguin

If a contact downloads a piece of your content, such as a newsletter titled, “The Best Ways to Create Subject Lines for Email,” what would be the best reaction you could take to continue the conversation with this contact?

  • Send an email to schedule a demo call with your sales rep.
  • Send a follow-up piece of content that builds off that subject.
  • Send 2-3 pieces of content that encompass how to build a complete email strategy.
  • Don’t send anything yet, wait for them to reach back out.

Marketing automation is a key piece of lead nurturing because it’s how you deliver information. How is marketing automation defined?

  • The software that exists with the goal of automating your marketing actions.
  • Automation tools to help automate sales-specific actions.
  • The thought process behind delivering information in lead nurturing.
  • The software that is used for your entire inbound strategy.

What is a social media audit?

  • A hard look at the data from all your social accounts and the social conversations about your brand and your competitors.
  • A method to direct your audience in all channels to the best way they can have a conversation with you.
  • A way to reach your customers and prospects in unprecedented ways, with greater reach and more specific targeting than ever before.
  • A tool to look for unhappy customers of a competitor and reach out with an offer to help, thus generating leads.

You set out to have 15 of your unengaged leads click a link to a resource article by the end of your month-long workflow. What is this an example of?

  • SMART goal
  • Conversion path
  • Lead nurturing campaign
  • Content strategy

Which three elements are important to consider when determining if you should start to automate a conversation on your website?

  • That it is repeatable, predictable, and impactful.
  • That it is significant, cheap, and easy.
  • That it is purposeful, replicable, and impactful.
  • That it is relationship-focused, replicable, and easy.

What are the steps to implementing a conversational growth strategy?

  • Think, Plan, Build
  • Think, Plan, Grow
  • Think, Optimize, Chat
  • Chat, Spend, Share

What is a conversational growth strategy?

  • The long-term planning, creation, and management of your content marketing efforts.
  • The delivery of the right message to the right person at the right time, every time.
  • The creation and management of your combined conversion efforts.
  • The long-term planning, creation, and management of your professional network.

What are SMART goals?

  • Specific, Marketable, Attractive, Responsible, Testable
  • Specific, Marketable, Attainable, Relevant, Testable
  • Specific, Measurable, Attainable, Relevant, Timely
  • Specific, Measurable, Attractive, Relevant, Timely

What is the difference between reporting and analytics?

  • Reporting explains what has happened, while analytics is an attempt to explain why something has happened.
  • Analytics explains what has happened, while reporting is an attempt to explain why something has happened.
  • Trick question! There isn’t one.
  • Reporting is for journalists, while analytics is for marketing, sales, and services representatives.

What is another commonly used term for conversion optimization?

  • Conversion content strategy optimization
  • Lead conversion optimization
  • Relationship rate optimization
  • Conversion rate optimization

You’re tasked with improving the conversion rate on your product and services page over time. You think that changing the page’s copy will positively impact the overall conversion rate. What’s an example of a good hypothesis for this optimization experiment?

  • I think this change will work because I know my buyer persona really well.
  • By changing this page’s copy, the conversion rate will increase because it frames our product and service page in a way that better aligns with our buyer persona’s needs.
  • The conversion rate will increase by 87%. Constant change on product and services pages increases trust.
  • By changing this page’s copy, the conversion rate will increase.

What is the definition of a buyer persona?

  • A semi-fictional representation of your ideal customer based on real data and some select educated speculation
  • A lead in your database
  • A true view of your personas
  • A completely fictional representation of your ideal customer based on real data and some select educated speculation

What is the definition of lead nurturing?

  • A process of building relationships with prospects with the goal of earning their business when they’re ready.
  • A marketing effort focused on engaging with only your leads in a way that encourages them to progress toward a specific action.
  • A marketing effort focused on engaging with your leads AND customers in a way that encourages them to progress toward multiple actions at the same time.
  • A sales effort focused on engaging with your warm leads in a way that encourages them to progress toward a purchase.

What is a conversation?

  • A conversation is an interactive communication between two or more parties.
  • A conversation is an interactive communication that can only occur in person or over the phone.
  • A conversation is an interactive communication between robots.
  • A conversation is the passive communication that occurs through likes and shares on social media channels.

What is shared knowledge?

  • The collective hive mind of HubSpot users.
  • Information or data that is accessible by all tools (like chatbots), and participants (like people), in your campaigns.
  • Shared knowledge is the data you purchase in lists.
  • The information you repurpose across channels for your website visitors.

What is SCOPE?

  • Standardize, Contextualize, Optimize, Personalize, Empathize
  • Specialize, Contextualize, Optimize, Personalize, Epitomize
  • Standardize, Contextualize, Organize, Personalize, Energize
  • Standardize, Contextualize, Organize, Personalize, Expertize

Lead nurturing is focused on providing value to your leads by offering the information they need at the right time. Which stage of the inbound methodology does lead nurturing primarily occur?

  • Close
  • Delight
  • Attract
  • Convert

Each of these examples is a great way to prevent too much distraction in your conversion path EXCEPT:

  • Adding more buttons to your page to frame the conversion
  • Removing the navigation bar
  • Carefully placing your pop-ups
  • Experimenting with the design and elements on a page

What role does optimization play in your conversational growth strategy?

  • Unlike conversions, conversations are evergreen and don’t need to be optimized.
  • As conversations are unique exchanges with many website visitors, they cannot be optimized.
  • Conversations need to be optimized once every four months.
  • You need to iterate and optimize your conversations over time.

Where do conversations fit into your inbound marketing strategy?

  • Conversations fit into your inbound marketing strategy because you’re going to need to have one with your team now that you know what inbound is all about.
  • Conversations are only for outbound marketers. Content and promotion is for inbound marketers.
  • By using channels that deliver or simulate a conversation with your website visitors, you can deliver your content in a consistent and relationship-focused way.
  • By using channels that your buyers personas consider “trendy,” your brand maintains its reputation of being relevant and up to date.