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HubSpot Service Hub Software Certification 

How do you calculate NPS?

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  • Percentage of promoters minus percentage of passives
  • Percentage of promoters minus percentage of detractors, divided by percentage of passives
  • Percentage of promoters minus percentage of detractors
  • Percentage of promoters

The correct answer is:

  • Percentage of promoters minus percentage of detractors.

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