Situation: Bartholomew’s Luxury Furniture produces handcrafted home goods with lifetime warranties. Bartholomew invests heavily in educating and training his team to help them avoid mistakes that could lead to defective products. According to The Cost of Poor Quality, what category does this cost belong to?Internal failureExternal failureAppraisal

  • Internal failure
  • External failure
  • Appraisal
  • Prevention

The correct answer is:

  • Prevention.

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